Privacy policy

Last Updated: July 27, 2026

JULIV ("JULIV," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit or use our website, purchase products, communicate with us, or otherwise interact with our services (collectively, the "Services").

Our online store is powered by Shopify, which enables us to provide our Services to you.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy and consent to the collection, use, disclosure, and processing of your information as described herein.

Personal Information We Collect

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact Information

Name
Email address
Billing address
Shipping address
Telephone number

Order Information

Products purchased
Cart contents
Wishlist items
Order history
Returns
Exchanges
Refund information

Payment Information

Payments are processed by secure PCI-compliant third-party payment processors through Shopify or SHOP Pay. JULIV does not store complete payment card numbers on its own servers.

Payment processors may collect:

Payment method
Billing information
Transaction amount
Payment confirmation
Fraud prevention information

Account Information

If you create an account, we may collect:

Username
Password (encrypted by Shopify)
Preferences
Saved settings

Communications

Information you provide when contacting customer support, submitting inquiries, reviews, or other communications.

Device & Technical Information

We may automatically collect:

IP address
Browser type
Device identifiers
Operating system
Time zone
Referring website
Pages visited
Clickstream information
Session information
Cookies and similar technologies

Usage Information

Information about how you interact with our website, including browsing behavior, shopping activity, and interactions with our Services.

How We Collect Information

We collect information:

Directly from you when you place an order, create an account, subscribe to emails, or contact us.
Automatically through cookies and similar technologies when you browse our website.
From Shopify and our service providers.
From payment processors.
From shipping providers.
From analytics and advertising providers.
From third parties where permitted by applicable law.

How We Use Your Information

We may use your personal information to:

Process and fulfill orders.
Process payments.
Ship products.
Provide customer support.
Manage returns, refunds, and exchanges.
Create and manage customer accounts.
Improve our website and Services.
Personalize your shopping experience.
Detect fraud and unauthorized activity.
Prevent abuse of our Services.
Comply with legal obligations.
Respond to lawful governmental requests.
Enforce our Terms of Service and policies.
Send transactional communications.
Send promotional communications where permitted by law.
Analyze website performance and customer behavior.

Marketing Communications

With your consent where required by law, we may send promotional emails regarding products, offers, and updates.

You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at JULIVSupport@gmail.com.

Even if you opt out of marketing emails, we may still send service-related emails regarding your account or orders.

Cookies and Tracking Technologies

Our website uses cookies, pixels, web beacons, and similar technologies to:

Operate the website
Remember your preferences
Improve functionality
Analyze website traffic
Prevent fraud
Measure advertising effectiveness
Personalize content and advertisements where permitted by law

By using our Services, you consent to our use of cookies and similar technologies where permitted by applicable law.

You may disable cookies through your browser settings; however, some portions of the Services may not function properly.

How We Share Information

We may disclose your information to:

Shopify
Payment processors
Shipping carriers
Fraud prevention providers
Cloud hosting providers
Customer support providers
Analytics providers
Marketing providers
Government authorities when legally required
Professional advisors including attorneys and accountants
Courts or law enforcement pursuant to lawful requests
Buyers or successors in connection with a merger, acquisition, sale of assets, or bankruptcy proceeding

We do not sell your personal information for money.

Certain privacy laws may define targeted advertising or data sharing differently. Where applicable, you may have rights regarding such processing.

Shopify

Our store is hosted by Shopify Inc.

Shopify processes certain personal information necessary to operate our store, process payments, fulfill orders, detect fraud, and improve the Services.

For additional information regarding Shopify's privacy practices, please review Shopify's Consumer Privacy Policy available through Shopify.

Where Shopify acts as an independent data controller, requests relating to Shopify's own processing of your information may need to be submitted directly to Shopify.

Third-Party Services

The Services may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, availability, or content of any third-party websites or services. Your use of third-party services is governed solely by their own policies and terms.

Children's Privacy

The Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children under 16. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of electronic transmission, storage, or internet communication is completely secure.

Accordingly, JULIV cannot guarantee absolute security.

To the fullest extent permitted by applicable law, JULIV disclaims liability for unauthorized access, disclosure, alteration, destruction, theft, or loss of information resulting from circumstances beyond our reasonable control, including cyberattacks, internet failures, acts of third parties, force majeure events, or unauthorized actions despite commercially reasonable safeguards.

Users are responsible for maintaining the confidentiality of their account credentials.

Fraud Prevention

We reserve the right to investigate, suspend, cancel, delay, or refuse any order, transaction, account, or activity that we reasonably believe involves fraud, abuse, unauthorized use, illegal conduct, chargeback abuse, violations of our Terms of Service, or activity that may expose JULIV or its customers to risk.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill orders
Provide Services
Maintain business records
Resolve disputes
Enforce agreements
Comply with tax, accounting, legal, and regulatory obligations

When personal information is no longer required, we will delete or securely anonymize it where commercially reasonable.

Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

Access your personal information
Correct inaccurate information
Delete personal information
Receive a portable copy of your data
Restrict certain processing
Object to certain processing
Withdraw consent where applicable
Opt out of targeted advertising where required by law

These rights are subject to applicable legal exceptions.

To exercise any applicable privacy rights, contact:

JULIVSupport@gmail.com

We may request information necessary to verify your identity before processing your request.

Authorized agents may be required to provide proof of authorization.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including rights to know, access, delete, correct, and opt out of certain processing of your personal information, subject to applicable legal exceptions.

International Data Transfers

Your information may be transferred to, stored, or processed in countries other than your country of residence.

Where required by applicable law, appropriate safeguards will be implemented for international data transfers.

No Warranty

Nothing contained in this Privacy Policy shall be interpreted as guaranteeing that the Services will be uninterrupted, error-free, immune from cyberattacks, or completely secure.

Limitation of Liability

To the fullest extent permitted by applicable law, JULIV shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or similar damages arising from or relating to the collection, storage, transmission, processing, disclosure, or security of personal information, including unauthorized access despite commercially reasonable safeguards.

Nothing in this Privacy Policy limits liability where such limitation is prohibited by applicable law.

Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice, except where notice is required by applicable law.

Changes become effective immediately upon posting the updated Privacy Policy on this website. Your continued use of the Services after any modification constitutes acceptance of the revised Privacy Policy.